# All whitepapers

Our white papers and ebooks go beyond trends, offering perspective, research, and frameworks shaping what’s next.

### 7 January 2026
**[The 2025 guide to adopting AI Agents in regulated industries](https://www.opendialog.ai/articles/the-2025-guide-to-adopting-ai-agents-in-regulated-industries)**  
Strategies, solutions, and best practices for safe and scalable AI adoption

### 12 December 2025
**[From friction to fluidity](https://www.opendialog.ai/articles/from-friction-to-fluidity)**  
How AI will redefine insurance CX in 2026

### 6 October 2025
**[Conversational AI case studies](https://www.opendialog.ai/articles/conversational-ai-case-studies)**  
How to improve service and reduce costs

### 2 October 2025
**[Training Selma: Building a brand](https://www.opendialog.ai/articles/training-selma-building-a-brand)**  
Establishing a dual layer of business rules that govern how the agent operates

### 2 September 2025
**[From training data to knowledge-driven](https://www.opendialog.ai/articles/from-training-data-to-knowledge-driven)**  
How generative AI transforms conversational automation

### 2 August 2025
**[Protecting brokers’ digital marketing spend with Selma](https://www.opendialog.ai/articles/protecting-brokers-digital-marketing-spend-with-selma)**  
Brokers spend millions driving customers to quotes - most never buy

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